Privacy Policy

1. Introduction

Flowlutions ("we," "us," or "our") is a product of Digitalutions LLC, a company registered in North Carolina. We are committed to protecting the privacy of every individual who visits our website at flowlutions.io, uses our software-as-a-service platform, or interacts with our AI-powered tools, including our AI voice assistant ("Flo"), AI chat agent, and related services (collectively, the "Services").

This Privacy Policy describes what information we collect, how we use it, who we share it with, and what rights and choices you have. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account, subscribe to a plan, fill out a contact form, or communicate with us, you may provide: your name, email address, phone number, billing address, payment information (processed securely by Stripe — we never store full card numbers), company name, and any messages or files you submit through forms, chat, or email.

2.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect: your IP address, browser type and version, operating system, referring URL, pages visited, time and date of access, and device identifiers. We collect this data through cookies, server logs, and similar tracking technologies.

2.3 Information from AI Interactions

When you interact with Flo (our AI voice assistant) or any of our AI agents, we may collect and process the content of those conversations to provide the service, improve our AI systems, and ensure quality. Voice interactions may be transcribed and stored. AI-generated responses are not a substitute for professional legal, financial, or medical advice.

2.4 Information from Third Parties

We may receive information about you from third-party integrations you connect to your Flowlutions account, such as Google, Facebook, Instagram, Stripe, QuickBooks, Slack, and Zapier. The data we receive depends on your settings and permissions with those services.

3. How We Use Your Information

We use the information we collect to: provide, operate, and maintain our Services; process your subscription and billing; send transactional communications (account confirmations, invoices, trial reminders, password resets); respond to your inquiries and support requests; send promotional communications if you have opted in (you may opt out at any time); improve and personalize our platform, AI agents, and user experience; detect, prevent, and address fraud, abuse, or technical issues; and comply with legal obligations.

4. SMS and Text Messaging

We use SMS as part of our platform's communication tools (missed-call text-back, two-way messaging, automated follow-ups). Your phone number and SMS opt-in status are used solely to deliver these messages.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third parties who help us operate our business, including Stripe (payment processing), Google (analytics, calendar, and authentication), and our hosting infrastructure. These providers are contractually bound to use your data only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your browser, remember your preferences (such as dark/light mode), understand how you interact with our site, and serve relevant content. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

We may use the following types of cookies: strictly necessary cookies (required for the site to function), analytics cookies (to understand site usage), and preference cookies (to remember your settings).

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you cancel your subscription, we retain your data for 90 days to allow for reactivation or data export. After that period, your data is permanently deleted from our active systems. Backups may retain data for an additional 30 days before being purged. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

8. Data Security

We take the security of your information seriously. We use industry-standard encryption (TLS/SSL) for data in transit and encrypted storage for data at rest. Access to personal data is restricted to authorized personnel who need it to perform their job functions. While we implement commercially reasonable safeguards, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; opt out of promotional communications; export your data in a portable format (CSV); and withdraw consent for SMS messaging at any time by replying STOP.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to: know what personal information we collect, use, and disclose; request deletion of your personal information; opt out of the sale of your personal information (we do not sell personal information); and not be discriminated against for exercising your privacy rights. To submit a request, email [email protected] with the subject line "CCPA Request."

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

12. International Users

Our Services are operated from the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer. We take steps to ensure your data receives an adequate level of protection in the jurisdictions in which we process it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Flowlutions — a Digitalutions LLC Company
501 W Williams St, Unit 1444, Apex, NC 27502
Email: [email protected]
Phone: (984) 315-6558